{"id":4660,"date":"2023-11-08T14:43:19","date_gmt":"2023-11-08T14:43:19","guid":{"rendered":"https:\/\/jollyheap.com\/vraceni-zbozi-a-reklamace\/"},"modified":"2023-11-08T14:43:19","modified_gmt":"2023-11-08T14:43:19","slug":"vraceni-zbozi-a-reklamace","status":"publish","type":"page","link":"https:\/\/jollyheap.com\/cs\/vraceni-zbozi-a-reklamace\/","title":{"rendered":"Vr\u00e1cen\u00ed zbo\u017e\u00ed a\u00a0reklamace"},"content":{"rendered":"\n<div class=\"wp-block-group container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\">Vr\u00e1cen\u00ed zbo\u017e\u00ed a\u00a0reklamace<\/h1>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group with-wave full-width-wave is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"180\" src=\"https:\/\/jollyheap.com\/wp-content\/uploads\/2024\/03\/returns-and-complaints.svg\" alt=\"JollyHeap\" class=\"wp-image-1108\"\/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e195287d wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed m\u016f\u017ee od smlouvy odstoupit bez ud\u00e1n\u00ed d\u016fvodu do 14\u00a0dn\u016f ode dne, kdy zbo\u017e\u00ed p\u0159evzal on s\u00e1m nebo j\u00edm ur\u010den\u00e1 t\u0159et\u00ed osoba odli\u0161n\u00e1 od dopravce. Pokud kupuj\u00edc\u00ed v\u00a0r\u00e1mci jedn\u00e9 objedn\u00e1vky zakoupil v\u00edce polo\u017eek, kter\u00e9 byly doru\u010deny samostatn\u011b, po \u010d\u00e1stech nebo v\u00a0d\u00edl\u010d\u00edch dod\u00e1vk\u00e1ch, lh\u016fta pro odstoupen\u00ed od smlouvy za\u010d\u00edn\u00e1 b\u011b\u017eet dnem p\u0159evzet\u00ed posledn\u00ed polo\u017eky, \u010d\u00e1sti nebo dod\u00e1vky. Po uplynut\u00ed t\u00e9to lh\u016fty kupuj\u00edc\u00ed pr\u00e1vo na odstoupen\u00ed od smlouvy ztr\u00e1c\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pro odstoupen\u00ed od smlouvy by m\u011bl kupuj\u00edc\u00ed zaslat na e-mailovou adresu prod\u00e1vaj\u00edc\u00edho <a href=\"mailto:info@jollyheap.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@jollyheap.com<\/a> ozn\u00e1men\u00ed o\u00a0odstoupen\u00ed od smlouvy. Kupuj\u00edc\u00ed m\u016f\u017ee pou\u017e\u00edt formul\u00e1\u0159 pro odstoupen\u00ed zve\u0159ejn\u011bn\u00fd na webov\u00fdch str\u00e1nk\u00e1ch obchodu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed je povinen vr\u00e1tit zbo\u017e\u00ed bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14\u00a0dn\u016f ode dne odstoupen\u00ed od smlouvy. Vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt kompletn\u00ed a\u00a0nesm\u00ed n\u00e9st zn\u00e1mky pou\u017e\u00edv\u00e1n\u00ed. N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed nese kupuj\u00edc\u00ed. Pokud zbo\u017e\u00ed nelze zaslat b\u011b\u017enou po\u0161tou, nese kupuj\u00edc\u00ed n\u00e1klady spojen\u00e9 se zvolen\u00fdm zp\u016fsobem vr\u00e1cen\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud kupuj\u00edc\u00ed odstoup\u00ed od smlouvy, prod\u00e1vaj\u00edc\u00ed mu vr\u00e1t\u00ed v\u0161echny p\u0159ijat\u00e9 platby v\u010detn\u011b n\u00e1klad\u016f na doru\u010den\u00ed, s\u00a0v\u00fdjimkou dodate\u010dn\u00fdch n\u00e1klad\u016f vznikl\u00fdch t\u00edm, \u017ee kupuj\u00edc\u00ed zvolil jin\u00fd zp\u016fsob doru\u010den\u00ed, ne\u017e je nejlevn\u011bj\u0161\u00ed b\u011b\u017en\u00fd zp\u016fsob doru\u010den\u00ed nab\u00edzen\u00fd prod\u00e1vaj\u00edc\u00edm. Vr\u00e1cen\u00ed zaplacen\u00e9 \u010d\u00e1stky prob\u011bhne do 14\u00a0dn\u016f ode dne p\u0159evzet\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed nebo ode dne, kdy kupuj\u00edc\u00ed dolo\u017e\u00ed jeho odesl\u00e1n\u00ed, podle toho, co nastane d\u0159\u00edve. Podm\u00ednkou vr\u00e1cen\u00ed zaplacen\u00e9 \u010d\u00e1stky je vr\u00e1cen\u00ed nepo\u0161kozen\u00e9ho zbo\u017e\u00ed, co\u017e bude ov\u011b\u0159eno.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pen\u00edze zaplacen\u00e9 kupuj\u00edc\u00edm budou vr\u00e1ceny bankovn\u00edm p\u0159evodem na \u00fa\u010det, ze kter\u00e9ho byla platba provedena, leda\u017ee kupuj\u00edc\u00ed\u00a0\u2013 nap\u0159\u00edklad v\u00a0ozn\u00e1men\u00ed o\u00a0odstoupen\u00ed od smlouvy\u00a0\u2013 po\u017e\u00e1d\u00e1 o\u00a0vr\u00e1cen\u00ed ceny na jin\u00fd \u00fa\u010det nebo jin\u00fdm zp\u016fsobem ne\u017e bankovn\u00edm p\u0159evodem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ustanoven\u00ed t\u00e9to kapitoly se nevztahuj\u00ed na kupuj\u00edc\u00ed, kte\u0159\u00ed nejsou spot\u0159ebiteli. Vztahuj\u00ed se v\u0161ak na fyzick\u00e9 osoby, kter\u00e9 uzav\u00edraj\u00ed smlouvu p\u0159\u00edmo souvisej\u00edc\u00ed s\u00a0jejich podnikatelskou \u010dinnost\u00ed, pokud z\u00a0obsahu smlouvy vypl\u00fdv\u00e1, \u017ee pro n\u011b nem\u00e1 profesn\u00ed povahu, zejm\u00e9na s\u00a0ohledem na p\u0159edm\u011bt jejich podnik\u00e1n\u00ed zve\u0159ejn\u011bn\u00fd podle p\u0159edpis\u016f o\u00a0Centr\u00e1ln\u00ed evidenci a\u00a0informac\u00edch o\u00a0hospod\u00e1\u0159sk\u00e9 \u010dinnosti (CEIDG).<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"text-transform:uppercase\"><a href=\"https:\/\/shop.jollyheap.com\/wp-content\/uploads\/2024\/09\/WITHDRAWAL-FORM-ENG.pdf\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/jollyheap.com\/wp-content\/uploads\/2024\/03\/jollyheap-withdrawal-form.pdf\" rel=\"noreferrer noopener\">St\u00e1hnout formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy (pdf, v\u00a0angli\u010dtin\u011b)<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"text-transform:uppercase\"><a href=\"https:\/\/shop.jollyheap.com\/wp-content\/uploads\/2024\/09\/complaint-form-jollyheap-ENG.pdf\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/jollyheap.com\/wp-content\/uploads\/2024\/03\/jollyheap-complaint-form.pdf\" rel=\"noreferrer noopener\">St\u00e1hnout reklama\u010dn\u00ed formul\u00e1\u0159 (pdf, v\u00a0angli\u010dtin\u011b)<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed a\u00a0reklamace Kupuj\u00edc\u00ed m\u016f\u017ee od smlouvy odstoupit bez ud\u00e1n\u00ed d\u016fvodu do 14\u00a0dn\u016f ode dne, kdy zbo\u017e\u00ed p\u0159evzal on s\u00e1m nebo j\u00edm ur\u010den\u00e1 t\u0159et\u00ed osoba odli\u0161n\u00e1 od dopravce. Pokud kupuj\u00edc\u00ed v\u00a0r\u00e1mci jedn\u00e9 objedn\u00e1vky zakoupil v\u00edce polo\u017eek, kter\u00e9 byly doru\u010deny samostatn\u011b, po \u010d\u00e1stech nebo v\u00a0d\u00edl\u010d\u00edch dod\u00e1vk\u00e1ch, lh\u016fta pro odstoupen\u00ed od smlouvy za\u010d\u00edn\u00e1 b\u011b\u017eet dnem p\u0159evzet\u00ed posledn\u00ed&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4660","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages\/4660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/comments?post=4660"}],"version-history":[{"count":0,"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages\/4660\/revisions"}],"wp:attachment":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/media?parent=4660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}