{"id":4666,"date":"2026-06-14T09:43:17","date_gmt":"2026-06-14T09:43:17","guid":{"rendered":"https:\/\/jollyheap.com\/obchodni-podminky\/"},"modified":"2026-06-14T09:43:17","modified_gmt":"2026-06-14T09:43:17","slug":"obchodni-podminky","status":"publish","type":"page","link":"https:\/\/jollyheap.com\/cs\/obchodni-podminky\/","title":{"rendered":"Obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Obchodn\u00ed podm\u00ednky<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Tyto obchodn\u00ed podm\u00ednky stanov\u00ed pravidla pou\u017e\u00edv\u00e1n\u00ed internetov\u00e9ho obchodu JollyHeap dostupn\u00e9ho na adres\u00e1ch shop.jollyheap.com a\u00a0www.jollyheap.com (d\u00e1le \u201eObchod\u201c) a\u00a0uzav\u00edr\u00e1n\u00ed kupn\u00edch smluv jeho prost\u0159ednictv\u00edm. Obchod provozuje \u201eJollyHeap\u201c Svitlana Sapunova se s\u00eddlem Aleja Led 4, 55-\u2060020 Rzeplin, Polsko, NIP 8992772832 (d\u00e1le \u201eProd\u00e1vaj\u00edc\u00ed\u201c).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Odesl\u00e1n\u00edm objedn\u00e1vky Z\u00e1kazn\u00edk potvrzuje, \u017ee se s\u00a0t\u011bmito Obchodn\u00edmi podm\u00ednkami sezn\u00e1mil a\u00a0p\u0159ij\u00edm\u00e1 je.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Definice<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prod\u00e1vaj\u00edc\u00ed<\/strong> \u2013 \u201eJollyHeap\u201c Svitlana Sapunova, NIP 8992772832, Aleja Led 4, 55-\u2060020 Rzeplin, Polsko.<br><strong>Obchod<\/strong> \u2013 internetov\u00fd obchod provozovan\u00fd Prod\u00e1vaj\u00edc\u00edm na adres\u00e1ch shop.jollyheap.com a\u00a0www.jollyheap.com.<br><strong>Z\u00e1kazn\u00edk<\/strong> \u2013 ka\u017ed\u00e1 fyzick\u00e1 osoba, pr\u00e1vnick\u00e1 osoba nebo organiza\u010dn\u00ed slo\u017eka, kter\u00e1 v\u00a0Obchod\u011b ode\u0161le objedn\u00e1vku.<br><strong>Spot\u0159ebitel<\/strong> \u2013 Z\u00e1kazn\u00edk, kter\u00fd je fyzickou osobou a\u00a0nakupuje pro \u00fa\u010dely, kter\u00e9 nesouvisej\u00ed p\u0159\u00edmo s\u00a0jeho podnikatelskou nebo profesn\u00ed \u010dinnost\u00ed.<br><strong>Firemn\u00ed z\u00e1kazn\u00edk<\/strong> \u2013 Z\u00e1kazn\u00edk, kter\u00fd nen\u00ed Spot\u0159ebitelem, v\u010detn\u011b distributor\u016f a\u00a0prodejc\u016f.<br><strong>Zbo\u017e\u00ed<\/strong> \u2013 v\u00fdrobky nab\u00edzen\u00e9 v\u00a0Obchod\u011b, zejm\u00e9na m\u011bkk\u00e9 magnetick\u00e9 stavebn\u00ed bloky.<br><strong>Objedn\u00e1vka<\/strong> \u2013 projev v\u016fle Z\u00e1kazn\u00edka sm\u011b\u0159uj\u00edc\u00ed k\u00a0uzav\u0159en\u00ed Kupn\u00ed smlouvy.<br><strong>Kupn\u00ed smlouva<\/strong> \u2013 smlouva o\u00a0prodeji Zbo\u017e\u00ed uzav\u0159en\u00e1 mezi Prod\u00e1vaj\u00edc\u00edm a\u00a0Z\u00e1kazn\u00edkem prost\u0159ednictv\u00edm Obchodu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Kontaktn\u00ed \u00fadaje Prod\u00e1vaj\u00edc\u00edho<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u201eJollyHeap\u201c Svitlana Sapunova<br>Aleja Led 4, 55-\u2060020 Rzeplin, Polsko<br>NIP: 8992772832<br>E-mail: info@jollyheap.com<br>Kontaktn\u00ed formul\u00e1\u0159: viz str\u00e1nka <a href=\"https:\/\/jollyheap.com\/cs\/kontakt\/\">Kontakt<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Obecn\u00e1 ustanoven\u00ed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">3.1 Prost\u0159ednictv\u00edm Obchodu Prod\u00e1vaj\u00edc\u00ed nab\u00edz\u00ed k\u00a0prodeji Zbo\u017e\u00ed, zejm\u00e9na m\u011bkk\u00e9 magnetick\u00e9 stavebn\u00ed bloky pro hru, terapii a\u00a0u\u010den\u00ed, a\u00a0poskytuje elektronick\u00e9 slu\u017eby spo\u010d\u00edvaj\u00edc\u00ed v\u00a0umo\u017en\u011bn\u00ed Z\u00e1kazn\u00edk\u016fm odes\u00edlat Objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2 Obchod prod\u00e1v\u00e1 Spot\u0159ebitel\u016fm i\u00a0Firemn\u00edm z\u00e1kazn\u00edk\u016fm (v\u010detn\u011b distributor\u016f a\u00a0prodejc\u016f).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3 K\u00a0pou\u017e\u00edv\u00e1n\u00ed Obchodu pot\u0159ebuje Z\u00e1kazn\u00edk za\u0159\u00edzen\u00ed s\u00a0p\u0159\u00edstupem k\u00a0internetu, aktu\u00e1ln\u00ed webov\u00fd prohl\u00ed\u017ee\u010d a\u00a0aktivn\u00ed e-mailov\u00fd \u00fa\u010det.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.4 Z\u00e1kazn\u00edk je povinen pou\u017e\u00edvat Obchod v\u00a0souladu se z\u00e1konem a\u00a0dobr\u00fdmi mravy a\u00a0neposkytovat protipr\u00e1vn\u00ed obsah.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Zbo\u017e\u00ed a\u00a0ceny<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">4.1 Informace o\u00a0Zbo\u017e\u00ed uveden\u00e9 v\u00a0Obchod\u011b, zejm\u00e9na popisy, specifikace a\u00a0ceny, p\u0159edstavuj\u00ed v\u00fdzvu k\u00a0uzav\u0159en\u00ed smlouvy ve smyslu platn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f, nikoli nab\u00eddku.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2 Ceny Zbo\u017e\u00ed jsou uvedeny v\u00a0m\u011bn\u011b zobrazen\u00e9 v\u00a0Obchod\u011b a\u00a0zahrnuj\u00ed p\u0159\u00edslu\u0161n\u00e9 dan\u011b (DPH). Ceny nezahrnuj\u00ed n\u00e1klady na doru\u010den\u00ed, kter\u00e9 se zobrazuj\u00ed zvl\u00e1\u0161\u0165 b\u011bhem objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.3 Pro strany je z\u00e1vazn\u00e1 cena uveden\u00e1 v\u00a0Obchod\u011b v\u00a0okam\u017eiku, kdy Z\u00e1kazn\u00edk ode\u0161le Objedn\u00e1vku.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Odesl\u00e1n\u00ed objedn\u00e1vky a\u00a0uzav\u0159en\u00ed smlouvy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">5.1 Z\u00e1kazn\u00edk ode\u0161le Objedn\u00e1vku tak, \u017ee vybran\u00e9 Zbo\u017e\u00ed vlo\u017e\u00ed do ko\u0161\u00edku a\u00a0Objedn\u00e1vku potvrd\u00ed p\u0159\u00edslu\u0161n\u00fdm tla\u010d\u00edtkem pot\u00e9, co zad\u00e1 \u00fadaje pot\u0159ebn\u00e9 pro doru\u010den\u00ed a\u00a0fakturaci.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2 Odesl\u00e1n\u00ed Objedn\u00e1vky zavazuj\u00edc\u00ed k\u00a0platb\u011b Prod\u00e1vaj\u00edc\u00ed potvrd\u00ed e-mailem na adresu uvedenou Z\u00e1kazn\u00edkem. Kupn\u00ed smlouva je uzav\u0159ena okam\u017eikem, kdy Z\u00e1kazn\u00edk toto potvrzen\u00ed obdr\u017e\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.3 Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo Objedn\u00e1vku v\u00a0od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech nevy\u0159\u00eddit, zejm\u00e9na jsou-li \u00fadaje Z\u00e1kazn\u00edka ne\u00fapln\u00e9 nebo nespr\u00e1vn\u00e9 nebo nen\u00ed-li Zbo\u017e\u00ed dostupn\u00e9; v\u00a0takov\u00e9m p\u0159\u00edpad\u011b o\u00a0tom Z\u00e1kazn\u00edka bez zbyte\u010dn\u00e9ho odkladu informuje a\u00a0vr\u00e1t\u00ed mu p\u0159ijatou platbu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Platba<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">6.1 Prod\u00e1vaj\u00edc\u00ed nab\u00edz\u00ed zp\u016fsoby platby uveden\u00e9 v\u00a0Obchod\u011b b\u011bhem objedn\u00e1vky, v\u010detn\u011b online platby platebn\u00ed kartou.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2 Z\u00e1kazn\u00edk je povinen zaplatit ve lh\u016ft\u011b uveden\u00e9 b\u011bhem objedn\u00e1vky. Nen\u00ed-li dohodnuto jinak, Zbo\u017e\u00ed se odes\u00edl\u00e1 po p\u0159ips\u00e1n\u00ed platby.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.3 Ke ka\u017ed\u00e9mu prodeji se vystavuje faktura s\u00a0DPH nebo \u00fa\u010dtenka v\u00a0souladu s\u00a0platn\u00fdmi p\u0159edpisy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Doru\u010den\u00ed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">7.1 Zbo\u017e\u00ed se doru\u010duje na adresu, kterou Z\u00e1kazn\u00edk uvedl v\u00a0Objedn\u00e1vce. Obchod doru\u010duje v\u00a0r\u00e1mci Evropsk\u00e9 unie a\u00a0do \u0159ady zem\u00ed sv\u011bta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.2 Dodac\u00ed lh\u016fty, n\u00e1klady a\u00a0dostupn\u00e9 zp\u016fsoby doru\u010den\u00ed jsou pops\u00e1ny na str\u00e1nce <a href=\"https:\/\/jollyheap.com\/cs\/dodaci-lhuty-a-naklady\/\">Dodac\u00ed lh\u016fty a\u00a0n\u00e1klady<\/a>, kter\u00e1 je ned\u00edlnou sou\u010d\u00e1st\u00ed t\u011bchto Obchodn\u00edch podm\u00ednek.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Pr\u00e1vo spot\u0159ebitele na odstoupen\u00ed od smlouvy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">8.1 Spot\u0159ebitel, kter\u00fd uzav\u0159el smlouvu na d\u00e1lku, od n\u00ed m\u016f\u017ee odstoupit bez ud\u00e1n\u00ed d\u016fvodu do 14\u00a0dn\u016f ode dne p\u0159evzet\u00ed Zbo\u017e\u00ed, v\u00a0souladu s\u00a0platn\u00fdmi p\u0159edpisy na ochranu spot\u0159ebitele.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2 Podrobn\u00fd postup odstoupen\u00ed od smlouvy, p\u0159\u00edslu\u0161n\u00e9 formul\u00e1\u0159e a\u00a0pravidla pro vr\u00e1cen\u00ed Zbo\u017e\u00ed a\u00a0plateb jsou pops\u00e1ny na str\u00e1nce <a href=\"https:\/\/jollyheap.com\/cs\/vraceni-zbozi-a-reklamace\/\">Vr\u00e1cen\u00ed zbo\u017e\u00ed a\u00a0reklamace<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.3 Uveden\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy se nevztahuje na Firemn\u00ed z\u00e1kazn\u00edky.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">9. Reklamace a\u00a0z\u00e1ruka<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">9.1 Prod\u00e1vaj\u00edc\u00ed je povinen dodat Zbo\u017e\u00ed bez vad. Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 Z\u00e1kazn\u00edkovi za soulad Zbo\u017e\u00ed s\u00a0Kupn\u00ed smlouvou za podm\u00ednek stanoven\u00fdch z\u00e1konem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.2 Reklamace lze pod\u00e1vat e-mailem na info@jollyheap.com nebo po\u0161tou na adresu Prod\u00e1vaj\u00edc\u00edho. Reklama\u010dn\u00ed postup a\u00a0reklama\u010dn\u00ed formul\u00e1\u0159 jsou pops\u00e1ny na str\u00e1nce <a href=\"https:\/\/jollyheap.com\/cs\/vraceni-zbozi-a-reklamace\/\">Vr\u00e1cen\u00ed zbo\u017e\u00ed a\u00a0reklamace<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.3 Prod\u00e1vaj\u00edc\u00ed na reklamaci odpov\u00ed bez zbyte\u010dn\u00e9ho odkladu, ve lh\u016ft\u011b stanoven\u00e9 platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">10. Ochrana osobn\u00edch \u00fadaj\u016f<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Osobn\u00ed \u00fadaje Z\u00e1kazn\u00edk\u016f zpracov\u00e1v\u00e1 Prod\u00e1vaj\u00edc\u00ed jako spr\u00e1vce v\u00a0souladu s\u00a0GDPR (RODO) a\u00a0s\u00a0pravidly, kter\u00e1 stanov\u00ed <a href=\"https:\/\/jollyheap.com\/cs\/zasady-ochrany-osobnich-udaju\/\">Z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a>, kter\u00e9 jsou ned\u00edlnou sou\u010d\u00e1st\u00ed t\u011bchto Obchodn\u00edch podm\u00ednek.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">11. Du\u0161evn\u00ed vlastnictv\u00ed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ve\u0161ker\u00fd obsah Obchodu, zejm\u00e9na texty, grafika, loga, fotografie a\u00a0popisy v\u00fdrobk\u016f, je chr\u00e1n\u011bn z\u00e1konem a\u00a0je vlastnictv\u00edm Prod\u00e1vaj\u00edc\u00edho, nebo jej Prod\u00e1vaj\u00edc\u00ed pou\u017e\u00edv\u00e1 na z\u00e1klad\u011b p\u0159\u00edslu\u0161n\u00fdch pr\u00e1v. Jeho pou\u017eit\u00ed bez p\u0159edchoz\u00edho p\u00edsemn\u00e9ho souhlasu Prod\u00e1vaj\u00edc\u00edho je zak\u00e1z\u00e1no.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">12. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Spot\u0159ebitel m\u016f\u017ee vyu\u017e\u00edt mimosoudn\u00ed zp\u016fsoby vy\u0159izov\u00e1n\u00ed reklamac\u00ed a\u00a0uplat\u0148ov\u00e1n\u00ed n\u00e1rok\u016f. Podrobn\u00e9 informace o\u00a0mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, nap\u0159\u00edklad o\u00a0mediaci nebo spot\u0159ebitelsk\u00e9 arbitr\u00e1\u017ei, najdete na webu polsk\u00e9ho \u00da\u0159adu pro ochranu hospod\u00e1\u0159sk\u00e9 sout\u011b\u017ee a\u00a0spot\u0159ebitel\u016f (UOKiK): <a href=\"https:\/\/polubowne.uokik.gov.pl\" rel=\"nofollow noopener\" target=\"_blank\">polubowne.uokik.gov.pl<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">13. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">13.1 Tyto Obchodn\u00ed podm\u00ednky se \u0159\u00edd\u00ed polsk\u00fdm pr\u00e1vem. Tato volba pr\u00e1va nezbavuje Spot\u0159ebitele ochrany, kterou mu poskytuj\u00ed kogentn\u00ed ustanoven\u00ed pr\u00e1va zem\u011b jeho obvykl\u00e9ho bydli\u0161t\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.2 Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee tyto Obchodn\u00ed podm\u00ednky zm\u011bnit ze z\u00e1va\u017en\u00fdch d\u016fvod\u016f, zejm\u00e9na p\u0159i zm\u011bn\u011b pr\u00e1vn\u00edch p\u0159edpis\u016f nebo rozsahu poskytovan\u00fdch slu\u017eeb. Objedn\u00e1vky odeslan\u00e9 p\u0159ed nabyt\u00edm \u00fa\u010dinnosti zm\u011bn se vy\u0159izuj\u00ed podle dosavadn\u00edch pravidel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.3 Ve v\u011bcech, kter\u00e9 tyto Obchodn\u00ed podm\u00ednky neupravuj\u00ed, se pou\u017eij\u00ed p\u0159\u00edslu\u0161n\u00e9 pr\u00e1vn\u00ed p\u0159edpisy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Obchodn\u00ed podm\u00ednky Tyto obchodn\u00ed podm\u00ednky stanov\u00ed pravidla pou\u017e\u00edv\u00e1n\u00ed internetov\u00e9ho obchodu JollyHeap dostupn\u00e9ho na adres\u00e1ch shop.jollyheap.com a\u00a0www.jollyheap.com (d\u00e1le \u201eObchod\u201c) a\u00a0uzav\u00edr\u00e1n\u00ed kupn\u00edch smluv jeho prost\u0159ednictv\u00edm. Obchod provozuje \u201eJollyHeap\u201c Svitlana Sapunova se s\u00eddlem Aleja Led 4, 55-\u2060020 Rzeplin, Polsko, NIP 8992772832 (d\u00e1le \u201eProd\u00e1vaj\u00edc\u00ed\u201c). Odesl\u00e1n\u00edm objedn\u00e1vky Z\u00e1kazn\u00edk potvrzuje, \u017ee se s\u00a0t\u011bmito Obchodn\u00edmi podm\u00ednkami sezn\u00e1mil a\u00a0p\u0159ij\u00edm\u00e1 je. 1. Definice Prod\u00e1vaj\u00edc\u00ed&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4666","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages\/4666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/comments?post=4666"}],"version-history":[{"count":0,"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/pages\/4666\/revisions"}],"wp:attachment":[{"href":"https:\/\/jollyheap.com\/cs\/wp-json\/wp\/v2\/media?parent=4666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}