{"id":4903,"date":"2026-06-14T09:43:17","date_gmt":"2026-06-14T09:43:17","guid":{"rendered":"https:\/\/jollyheap.com\/termeni-si-conditii\/"},"modified":"2026-06-14T09:43:17","modified_gmt":"2026-06-14T09:43:17","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/jollyheap.com\/ro\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Termeni \u0219i condi\u021bii<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Ace\u0219ti Termeni \u0219i condi\u021bii stabilesc regulile de folosire a magazinului online JollyHeap disponibil la shop.jollyheap.com \u0219i www.jollyheap.com (\u201eMagazinul\u201d) \u0219i de \u00eencheiere a contractelor de v\u00e2nzare prin intermediul acestuia. Magazinul este administrat de \u201eJollyHeap\u201d Svitlana Sapunova, cu sediul \u00een Aleja Led 4, 55-\u2060020 Rzeplin, Polonia, NIP 8992772832 (\u201eV\u00e2nz\u0103torul\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin plasarea unei comenzi, Clientul confirm\u0103 c\u0103 a citit \u0219i accept\u0103 ace\u0219ti Termeni \u0219i condi\u021bii.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Defini\u021bii<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>V\u00e2nz\u0103tor<\/strong> \u2013 \u201eJollyHeap\u201d Svitlana Sapunova, NIP 8992772832, Aleja Led 4, 55-\u2060020 Rzeplin, Polonia.<br><strong>Magazin<\/strong> \u2013 magazinul online administrat de V\u00e2nz\u0103tor la shop.jollyheap.com \u0219i www.jollyheap.com.<br><strong>Client<\/strong> \u2013 orice persoan\u0103 fizic\u0103, persoan\u0103 juridic\u0103 sau entitate f\u0103r\u0103 personalitate juridic\u0103 care plaseaz\u0103 o comand\u0103 \u00een Magazin.<br><strong>Consumator<\/strong> \u2013 Clientul persoan\u0103 fizic\u0103 ce face o achizi\u021bie \u00een scopuri care nu sunt legate direct de activitatea sa economic\u0103 sau profesional\u0103.<br><strong>Client profesionist<\/strong> \u2013 Clientul care nu este Consumator, inclusiv distribuitorii \u0219i rev\u00e2nz\u0103torii.<br><strong>Bunuri<\/strong> \u2013 produsele oferite \u00een Magazin, \u00een special blocurile de construc\u021bie magnetice moi.<br><strong>Comand\u0103<\/strong> \u2013 declara\u021bia de voin\u021b\u0103 a Clientului \u00een vederea \u00eencheierii unui Contract de v\u00e2nzare.<br><strong>Contract de v\u00e2nzare<\/strong> \u2013 contractul de v\u00e2nzare a Bunurilor \u00eencheiat \u00eentre V\u00e2nz\u0103tor \u0219i Client prin intermediul Magazinului.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Datele de contact ale V\u00e2nz\u0103torului<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u201eJollyHeap\u201d Svitlana Sapunova<br>Aleja Led 4, 55-\u2060020 Rzeplin, Polonia<br>NIP: 8992772832<br>E-mail: info@jollyheap.com<br>Formular de contact: vezi pagina <a href=\"https:\/\/jollyheap.com\/ro\/contact\/\">Contact<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Dispozi\u021bii generale<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">3.1 Prin intermediul Magazinului, V\u00e2nz\u0103torul ofer\u0103 spre v\u00e2nzare Bunuri, \u00een special blocuri de construc\u021bie magnetice moi pentru joac\u0103, terapie \u0219i \u00eenv\u0103\u021bare, \u0219i presteaz\u0103 servicii electronice care le permit Clien\u021bilor s\u0103 plaseze Comenzi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2 Magazinul vinde at\u00e2t Consumatorilor, c\u00e2t \u0219i Clien\u021bilor profesioni\u0219ti (inclusiv distribuitorilor \u0219i rev\u00e2nz\u0103torilor).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3 Pentru a folosi Magazinul, Clientul are nevoie de un dispozitiv cu acces la internet, de un browser actualizat \u0219i de un cont de e-mail activ.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.4 Clientul are obliga\u021bia de a folosi Magazinul \u00een conformitate cu legea \u0219i cu bunele practici \u0219i de a nu furniza con\u021binut ilegal.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Bunuri \u0219i pre\u021buri<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">4.1 Informa\u021biile despre Bunuri prezentate \u00een Magazin, \u00een special descrierile, specifica\u021biile \u0219i pre\u021burile, constituie o invita\u021bie la \u00eencheierea unui contract \u00een sensul legii aplicabile, \u0219i nu o ofert\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2 Pre\u021burile Bunurilor sunt indicate \u00een moneda afi\u0219at\u0103 \u00een Magazin \u0219i includ taxele aplicabile (TVA). Pre\u021burile nu includ costurile de livrare, care sunt afi\u0219ate separat \u00een timpul plas\u0103rii comenzii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.3 Pre\u021bul obligatoriu pentru p\u0103r\u021bi este pre\u021bul afi\u0219at \u00een Magazin \u00een momentul \u00een care Clientul plaseaz\u0103 Comanda.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Plasarea comenzii \u0219i \u00eencheierea contractului<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">5.1 Clientul plaseaz\u0103 o Comand\u0103 ad\u0103ug\u00e2nd Bunurile alese \u00een co\u0219 \u0219i confirm\u00e2nd Comanda cu butonul corespunz\u0103tor, dup\u0103 ce a furnizat datele necesare pentru livrare \u0219i facturare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2 Plasarea unei Comenzi cu obliga\u021bie de plat\u0103 este confirmat\u0103 de V\u00e2nz\u0103tor printr-un e-mail trimis la adresa indicat\u0103 de Client. Contractul de v\u00e2nzare se \u00eencheie \u00een momentul \u00een care Clientul prime\u0219te aceast\u0103 confirmare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.3 V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a nu onora o Comand\u0103 \u00een cazuri justificate, \u00een special dac\u0103 datele Clientului sunt incomplete sau incorecte ori dac\u0103 Bunurile nu sunt disponibile; \u00een acest caz, V\u00e2nz\u0103torul \u00eel informeaz\u0103 pe Client f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i restituie orice plat\u0103 primit\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Plata<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">6.1 V\u00e2nz\u0103torul pune la dispozi\u021bie metodele de plat\u0103 prezentate \u00een Magazin \u00een timpul plas\u0103rii comenzii, inclusiv plata online cu cardul.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2 Clientul are obliga\u021bia de a pl\u0103ti \u00een termenul indicat \u00een timpul plas\u0103rii comenzii. Dac\u0103 nu s-a convenit altfel, Bunurile sunt expediate dup\u0103 \u00eencasarea pl\u0103\u021bii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.3 Pentru fiecare v\u00e2nzare se emite o factur\u0103 cu TVA sau un bon, \u00een conformitate cu reglement\u0103rile aplicabile.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Livrarea<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">7.1 Bunurile sunt livrate la adresa indicat\u0103 de Client \u00een Comand\u0103. Magazinul livreaz\u0103 \u00een Uniunea European\u0103 \u0219i \u00een mai multe \u021b\u0103ri din lume.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.2 Termenele, costurile \u0219i metodele de livrare disponibile sunt descrise pe pagina <a href=\"https:\/\/jollyheap.com\/ro\/termene-si-costuri-de-livrare\/\">Termene \u0219i costuri de livrare<\/a>, care face parte integrant\u0103 din ace\u0219ti Termeni \u0219i condi\u021bii.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Dreptul de retragere al Consumatorului<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">8.1 Consumatorul care a \u00eencheiat un contract la distan\u021b\u0103 se poate retrage din acesta f\u0103r\u0103 a indica motivul, \u00een termen de 14\u00a0zile de la data primirii Bunurilor, \u00een conformitate cu legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2 Procedura detaliat\u0103 de retragere, formularele aferente \u0219i regulile de returnare a Bunurilor \u0219i de rambursare a pl\u0103\u021bilor sunt descrise pe pagina <a href=\"https:\/\/jollyheap.com\/ro\/retururi-si-reclamatii\/\">Retururi \u0219i reclama\u021bii<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.3 Dreptul de retragere men\u021bionat mai sus nu se aplic\u0103 Clien\u021bilor profesioni\u0219ti.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">9. Reclama\u021bii \u0219i garan\u021bie<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">9.1 V\u00e2nz\u0103torul are obliga\u021bia de a livra Bunuri f\u0103r\u0103 defecte. V\u00e2nz\u0103torul r\u0103spunde fa\u021b\u0103 de Client pentru conformitatea Bunurilor cu Contractul de v\u00e2nzare, \u00een condi\u021biile prev\u0103zute de lege.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.2 Reclama\u021biile pot fi trimise prin e-mail la info@jollyheap.com sau prin po\u0219t\u0103, la adresa V\u00e2nz\u0103torului. Procedura de reclama\u021bie \u0219i formularul de reclama\u021bie sunt descrise pe pagina <a href=\"https:\/\/jollyheap.com\/ro\/retururi-si-reclamatii\/\">Retururi \u0219i reclama\u021bii<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9.3 V\u00e2nz\u0103torul r\u0103spunde la reclama\u021bie f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate, \u00een termenul prev\u0103zut de legisla\u021bia aplicabil\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">10. Protec\u021bia datelor cu caracter personal<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Datele personale ale Clien\u021bilor sunt prelucrate de V\u00e2nz\u0103tor, \u00een calitate de operator, \u00een conformitate cu RGPD \u0219i cu regulile descrise \u00een <a href=\"https:\/\/jollyheap.com\/ro\/politica-de-confidentialitate\/\">Politica de confiden\u021bialitate<\/a>, care face parte integrant\u0103 din ace\u0219ti Termeni \u0219i condi\u021bii.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">11. Proprietate intelectual\u0103<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u00centregul con\u021binut al Magazinului, \u00een special textele, grafica, siglele, fotografiile \u0219i descrierile produselor, este protejat de lege \u0219i este proprietatea V\u00e2nz\u0103torului sau este folosit de V\u00e2nz\u0103tor \u00een baza unor drepturi corespunz\u0103toare. Folosirea lui f\u0103r\u0103 acordul prealabil scris al V\u00e2nz\u0103torului este interzis\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">12. Solu\u021bionarea extrajudiciar\u0103 a litigiilor<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorul poate folosi metode extrajudiciare de solu\u021bionare a reclama\u021biilor \u0219i de valorificare a preten\u021biilor. Informa\u021bii detaliate despre solu\u021bionarea extrajudiciar\u0103 a litigiilor cu consumatorii, precum medierea sau arbitrajul, sunt disponibile pe site-ul Oficiului polonez pentru Concuren\u021b\u0103 \u0219i Protec\u021bia Consumatorilor (UOKiK): <a href=\"https:\/\/polubowne.uokik.gov.pl\" rel=\"nofollow noopener\" target=\"_blank\">polubowne.uokik.gov.pl<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">13. Dispozi\u021bii finale<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">13.1 Ace\u0219ti Termeni \u0219i condi\u021bii sunt guverna\u021bi de legea polonez\u0103. Aceast\u0103 alegere a legii nu \u00eel priveaz\u0103 pe Consumator de protec\u021bia pe care i-o ofer\u0103 prevederile imperative ale legii \u021b\u0103rii \u00een care \u00ee\u0219i are re\u0219edin\u021ba obi\u0219nuit\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.2 V\u00e2nz\u0103torul poate modifica ace\u0219ti Termeni \u0219i condi\u021bii din motive importante, \u00een special \u00een cazul unor schimb\u0103ri ale legisla\u021biei sau ale serviciilor prestate. Comenzile plasate \u00eenainte de intrarea \u00een vigoare a modific\u0103rilor sunt procesate conform regulilor anterioare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.3 Pentru aspectele care nu sunt reglementate de ace\u0219ti Termeni \u0219i condi\u021bii se aplic\u0103 prevederile legale \u00een vigoare.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii Ace\u0219ti Termeni \u0219i condi\u021bii stabilesc regulile de folosire a magazinului online JollyHeap disponibil la shop.jollyheap.com \u0219i www.jollyheap.com (\u201eMagazinul\u201d) \u0219i de \u00eencheiere a contractelor de v\u00e2nzare prin intermediul acestuia. Magazinul este administrat de \u201eJollyHeap\u201d Svitlana Sapunova, cu sediul \u00een Aleja Led 4, 55-\u2060020 Rzeplin, Polonia, NIP 8992772832 (\u201eV\u00e2nz\u0103torul\u201d). Prin plasarea unei comenzi, Clientul&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4903","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/pages\/4903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/comments?post=4903"}],"version-history":[{"count":0,"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/pages\/4903\/revisions"}],"wp:attachment":[{"href":"https:\/\/jollyheap.com\/ro\/wp-json\/wp\/v2\/media?parent=4903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}