Shipping and returns

We deliver orders to Poland and to European Union countries within 7 days of the payment being credited. Delivery outside the European Union takes 10–⁠14 days.

If you pay by bank transfer, we count from the day the money reaches our account, and with agreed deferred payment, from acceptance of the order.

An order with several sets ships together. Large sets travel in several boxes, which may arrive as separate parcels.

We ship with the courier company DPD and, to some countries, with another carrier we use. When your parcel leaves our warehouse, you will get an e-mail from us with the tracking number and a link to follow it.

To the United Kingdom, Switzerland and Norway we ship by DPD. The shipping price includes export clearance, and you will see the exact amount in the cart and at checkout.

Customs duty, import tax (the VAT of the destination country) and the carrier’s clearance fee are paid by you on delivery. They are not part of the shop price and we do not collect them with your order. We show an estimate in the cart and at checkout; it is indicative only, because these charges are set by customs and the carrier, not by us.

United Kingdom: 20% VAT and a DPD fee of £5 + VAT. You pay them before delivery, via the link DPD sends by text message or email; if they are not paid within 5 days, the parcel comes back to us.

Switzerland: 8.1% VAT and the DPD clearance fee: private individuals CHF 18 + 3% of the value (at most CHF 200), companies CHF 33, plus at least CHF 8 for advancing the tax. The bill comes after delivery. Companies give their UID number in the order.

Norway: 25% VAT (MVA) and the PostNord clearance fee (about NOK 400 + MVA for private individuals). The bill comes after delivery. Norwegian customs require the recipient’s number (fødselsnummer, D-nummer or company number); you enter it at checkout.

For delivery outside the European Union a phone number is required: the carrier sends customs and payment information to it.

If you refuse to pay these charges or to accept the parcel and it is returned to us, we will refund your payment minus the cost of returning it and the fees the carrier charges us because of the refusal, and for businesses (other than quasi-consumers) also minus the delivery cost. If the parcel is delivered but you do not pay these charges and the carrier charges them to us, you will reimburse us for that amount (terms and conditions, § 2.4).

To the countries outside Europe listed under the price table, the shipping cost depends on your order, so the exact amount appears in the cart and at checkout, before you place the order, together with an estimate of the customs duty, taxes and fees payable on delivery. UPS will email or text you how to pay them. Some of these countries require a recipient number for customs clearance; we ask for it at checkout.

Some orders are quoted individually after they are placed: orders to other countries, goods worth 2,500 USD or more to the USA, Puerto Rico or Mexico, orders from companies and institutions in countries where importing toys requires a local certificate, and orders placed while the carrier is temporarily not giving a price. Customs duty and taxes of the destination country are also paid by the recipient.

If you buy as a consumer, you have 14 days from receiving the set to withdraw from the contract without giving a reason. The instructions and the model form are on the Right of withdrawal page.

1. Write to us at info@jollyheap.com with your order number before you send anything back.

2. We tell you the cost of return and the collection date. Within the European Union the cost is about €30 for every 100 blocks; for shipments from other countries we will tell you before collection.

3. The carrier collects the parcel from your address. Pack the set complete, preferably in its original box.

4. We refund your money within 14 days of your message, using the same payment method you used.

You may look at and try out the blocks as you would in a shop. This does not remove your right of withdrawal. You are liable for diminished value only if you used them beyond what is necessary to establish their nature, characteristics and functioning.

If an item is faulty or not in conformity with the contract, write to info@jollyheap.com, describe the problem and, if you can, attach a photo. We reply within 14 days, and we cover the cost of returning goods that are not in conformity with the contract. The rules on complaints and the guarantee (3 years on the blocks, 10 years on the magnets) are in the terms and conditions.

The delivery cost depends on the country and the size of the parcel. The current price list is below; the exact amount for your whole order is shown in the cart before you place it.